Data Request Policy

  1. Privacy Policy. Please see Direct Domains's Privacy Policy for further information on what type of information Direct Domains collects, how it is used and when it may be disclosed. Subject to Direct Domains Privacy Policy, this Data Request Policy describes the types of requests for data that Direct Domains may receive and how Direct Domains may respond to such requests.
  2. Types of Requests. Direct Domains receives the following types of requests concerning Subscriber data:
    1. Data Requests. A data request is a request for information or documents relating to Subscriber purchases in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), Direct Domains requires data requests to be made through formal U.S. legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:
      1. Subpoenas
      2. Court Orders
      3. Search Warrants
      4. Legal process received from outside the United States may require a Mutual Legal Assistance Treaty (MLAT) with the United States
      5. Other forms of legal process such as Civil Investigative Demands
    2. Preservation Requests. A preservation request asks Direct Domains to preserve Subscriber purchase records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:
      1. Identification of the purchase(s) at issue (as further described in Section 4 below);
      2. Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead);
      3. Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that Direct Domains is being asked to retain; and
      4. A valid return email address and phone number.
    3. Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.
  3. Notice to Direct Domains Subscribers. Direct Domains policy is to notify its Subscribers of requests for their data unless Direct Domains is prohibited from doing so by statute or court order.
  4. Information to Include in a Request. The following information must be included in a request for Subscriber data:
    1. First and last name of the customer and email address associated with the purchase; and
    2. Domain name associated with the purchase.

    Direct Domains may not be able to respond to a request without this information.

    Additionally, Direct Domains reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

  5. Sending a Request to Direct Domains. Direct Domains is located in Burlington, Massachusetts and all Requests should be sent to that location or mailed or faxed to:

    Direct Domains
    Legal Department
    10 Corporate Dr.
    Suite 300
    Burlington, MA 01803
    E-mail: legal@endurance.com

    IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.

  6. Fees. Direct Domains may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.
  7. Available Information. Depending on the type of formal legal process provided, Direct Domains may be able to respond with one or more of the following types of data:
    1. Non-Content. Direct Domains will produce non-content information such as basic Subscriber information which may include the following subject to a valid request:
      1. Name
      2. Email addresses
      3. Date and time of purchase
      4. Billing information